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Store Questions:

  • How much does it cost to join?
    • Absolutely nothing. All we ask is that you promote your own store and products.
  • How do I sign up?
    • If you are the owner of the community (must produce proof of ownership), click here.
    • If you are a content creator, click here.
  • What do I receive for signing up?
    • Your own domain complete with home page storefront and blog.
  • How many products can I have in my store?
    • To start you will have your choice of 5 products from our catalog.
  • How many colors can I have?
    • Currently there is 3 color choices for each product.
  • Is there a mark-up limit?
    • We suggest you limit your markup to no more than $5.00. But it is ultimately up to you.
  • How do I receive my commission?
    • Commission payout is a choice of PayPal or instore credit.
  • Do I have to have a minimum number of members in my community?
    • Yes, there is a minimum of 25 members.
  • Do I have to have a minimum number of subscribers?
    • Yes, there is a minimum of 100 followers/subscribers.
  • Do I ever have to worry about my store being closed?
    • No as long as you stay active in your communications with Acorn and your promotions/marketing.
  • How can I change my products/commission price?
    • There is a link included on your product spreadsheet to submit for any requests you may have.

Product/Ordering Questions:

  • Is shipping really free?
    • Yes, in the continental US! Everywhere else is only $4.00.
  • What are the requirements for my logo?
    • Must be in a jpg, png or vector format (ai) and at least 300 DPI.
    • Must produce ownership of image.
  • Do I have to have a separate logo for embroidered products?
    • Embroidery artwork should not include small details, small text (Font must be a 1/4 inch tall), color fading, complex shadowing, grey scale, or overlapping colors. Please remember this artwork will be stitched; keep the colors solid, avoid filling areas that aren’t necessary, and avoid small details.
  • If I have any problems, who do I contact?
  • Can I cancel my order?
    • You can cancel your order with the first 24 hours of ordering it.  Because all of our products are custom made, once they go into production they cannot be cancelled.
  • Can I return my product for a full refund?
    • Unfortunately, we are not able to accept returns for any reason. This is because our products are custom made, printed on demand items.

      Because of the way Acorn works, there is an infinite number of designs that could be produced. As such, it would be impossible to sort, store and resell unwanted returns.